Refund Policy – Forloveandlemond

At Forloveandlemond, we want every purchase to leave you feeling confident and satisfied—just like our dresses and lingerie. If you need to request a refund, we’ve created a clear, fair process to ensure it’s as smooth as possible, while upholding the quality and hygiene standards our brand stands for. Below is a detailed guide to our refund rules, eligibility, and steps.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria—this helps us maintain the integrity of our products and protect all customers:

Time Limit: Refund requests must be initiated within 30 days of the delivery date (you can find the delivery date in your shipping confirmation email or tracking history).
Product Condition: Items must be returned in their original, unused state—unworn, unwashed, with all original tags, packaging, and hygiene seals (for lingerie) intact. We cannot accept items that show signs of wear (e.g., makeup stains, fabric damage), missing tags, or altered packaging.
Exceptions for Lingerie: For hygiene and safety reasons, intimate lingerie items (including bras, panties, shapewear, and sleepwear with direct skin contact) are final sale and not eligible for refunds—unless the item arrives damaged, defective, or with a manufacturing error (see Section 3 for details).
Custom/Personalized Items: Made-to-order or personalized dresses/lingerie (e.g., monogrammed pieces, custom sizes) are non-refundable, unless they have a defect caused by our production process.

2. How to Request a Refund

Follow these simple steps to initiate a refund—we’ll guide you through every part of the process:

Submit a Refund Request: Email our customer service team at [email protected] with the subject line “Refund Request ”. In the email, include:

Your full name and order number (found in your order confirmation email);
The name and SKU of the item(s) you want to refund;
A brief reason for the refund (e.g., “size too small”, “style not as expected”);
Optional: Photos of the item (if you’re reporting a fit issue or minor discrepancy).

Receive Confirmation & Return Label: We’ll review your request within 12 business hours (Monday–Friday, 9:00 AM–6:00 PM GMT+8). If approved, we’ll send a pre-paid return label (for orders within the US, EU, and UK) and step-by-step instructions for shipping the item back to us. For international orders outside these regions, we’ll provide a return address, and we can reimburse your return shipping costs (up to $20) once we receive the item.
Ship the Item Back: Pack the eligible item(s) securely in the original packaging (or a similar protective package) and attach the pre-paid label. Drop it off at the designated shipping carrier (e.g., USPS, DHL) within 5 days of receiving the return label—this helps us process your refund faster.
We Inspect & Approve: Once we receive your returned item (usually 3–7 business days after you ship it), our team will inspect it to confirm it meets our refund eligibility criteria. If approved, we’ll send you a refund confirmation email within 2 business days.

3. Refunds for Damaged, Defective, or Incorrect Items

If you receive an item that is damaged (e.g., torn fabric, broken zippers), defective (e.g., loose stitching, ill-fitting seams), or incorrect (e.g., wrong size, wrong style), we’ll make it right with no extra hassle:

Time Limit: Report the issue within 7 days of delivery (this helps us resolve it quickly and investigate the cause).
Required Information: Email [email protected] with your order number, clear photos of the damage/defect/incorrect item (showing details like tags, SKUs, and the issue), and a short description.
Refund Options: We’ll cover all return shipping costs, and you can choose:
A full refund to your original payment method (e.g., credit card, PayPal);
A free exchange for the correct item (if available);
A store credit with 10% extra value (valid for 12 months) to use on your next purchase.

4. Refund Timing & Method

We work to process refunds as quickly as possible, but timing may vary slightly based on your payment provider:

Refund Method: Refunds are always issued to the original payment method used to place the order (e.g., if you paid with a Visa card, the refund goes back to that card; if you used PayPal, it goes to your PayPal account). We cannot issue refunds to a different payment method for security reasons.
Processing Time: After we send the refund confirmation email, it typically takes 5–7 business days for the refund to reflect in your account. Some banks or payment providers may take up to 10 business days to process the transaction—if you don’t see the refund after 10 days, contact your payment provider or our team for help.
Partial Refunds: If you’re returning only part of an order (e.g., one dress from a two-item order), we’ll issue a partial refund for the eligible item(s), minus any non-refundable fees (e.g., express shipping costs, if applicable).

5. Non-Refundable Items & Fees

The following are not eligible for refunds, to ensure fairness and compliance with industry standards:

Final sale items (marked “Final Sale” on the product page);
Lingerie items (as outlined in Section 1) that are not damaged/defective;
Custom/personalized items (unless defective);
Shipping fees (except for damaged/defective/incorrect items, where we reimburse return shipping);
Gift cards (we offer gift card exchanges for other denominations, but not refunds).

6. How to Contact Us About Refunds

If you have questions about your refund request, need help with the return process, or haven’t received your refund within the expected time, reach out to our team:

Email: [email protected] (we respond within 12–24 business hours).
Reference: Include your order number and “Refund Inquiry” in the subject line to help us find your details quickly.

At Forloveandlemond, we believe refunds should be a straightforward process—no hidden rules, no long waits. We value your trust, and we’re committed to making sure you feel supported, even if a purchase doesn’t work out.

With care,

The Forloveandlemond Team