Shipping Policy – Forloveandlemond

At Forloveandlemond, we want your beautiful dresses and lingerie to reach you as smoothly and quickly as possible—so you can start enjoying them sooner. This Shipping Policy outlines our delivery options, timelines, costs, and other key details to keep you informed every step of the way. We work with trusted logistics partners to ensure your orders are handled with care, from our warehouse to your door.

1. Shipping Destinations

We currently offer shipping to all destinations worldwide, with no exceptions for eligible regions. Please note that we cannot ship to PO boxes, APO/FPO addresses, or regions with ongoing customs restrictions. If your address falls into this category, we’ll contact you via email to resolve the issue before processing your order.

2. Order Processing Time

Before your order ships, we carefully prepare and inspect each item to ensure it meets our quality standards. Most orders are processed within 1–3 business days (Monday–Friday, excluding weekends and holidays)—this includes verifying payment, checking product availability, and confirming the item’s condition matches our quality requirements.

For custom or personalized items (such as monogrammed dresses or made-to-order lingerie), processing time may extend to 3–5 business days to account for the extra craftsmanship. We’ll share a specific processing timeline on the product page and confirm it again in your order confirmation email.

During peak seasons (e.g., Black Friday, Christmas, or new collection launches), processing time may occasionally extend to 2–3 business days due to increased order volume. We’ll notify you of any delays via email as soon as possible to keep you updated.

3. Shipping Options & Delivery Timelines

We offer straightforward shipping options tailored to your needs, with clear delivery estimates that start after your order has been processed (not from the time you place the order):

a. Standard Shipping (All Destinations)

Standard shipping is available for every order, regardless of your location or the size of your purchase. After processing, delivery typically takes 6–12 business days to reach any destination worldwide. This timeline accounts for standard logistics workflows, but please note that it may be affected by factors outside our control—such as customs clearance delays for international shipments, weather-related disruptions, or local carrier bottlenecks.

b. No Additional Shipping Tiers

We do not offer 加急配送 (expedited or overnight shipping) at this time, as our standard shipping option is designed to balance speed and affordability for all customers. We continuously optimize our logistics partnerships to ensure the 6–12 business day delivery timeline is consistently met for most orders.

4. Shipping Costs

We’re proud to offer free shipping on all orders worldwide, with no minimum order value required. There are no hidden fees, surcharges, or regional price differences—whether you’re ordering a single lingerie set or multiple dresses, you’ll never pay extra for shipping. This includes all handling, packaging, and carrier fees, so the total price you see at checkout is the only amount you’ll be charged (in USD, as noted in our Terms of Purchase).

Occasionally, we may run promotional events that offer enhanced shipping benefits, but our standard free shipping policy applies to all orders year-round, even without a promo code.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a direct link to our logistics partner’s tracking page (e.g., USPS, DHL, or local regional carriers).

You can use this link to check real-time updates on your order’s status—including when it leaves our warehouse, arrives at local sorting facilities, and is out for final delivery. You’ll also be able to view the estimated delivery date, so you can plan for when your items will arrive.

If you don’t receive the shipping confirmation email within 24 hours of your order being processed, first check your spam or promotions folder. If it’s still missing, contact us at [email protected] with your order number, and we’ll resend the tracking details immediately.

6. Customs & Duties (International Orders)

For orders shipping outside of the United States, you may be responsible for additional fees imposed by your country’s customs authorities—these are separate from our shipping costs and are not covered by our free shipping policy. Common fees include:

Customs Duties: Taxes levied on imported goods, which vary based on your country’s tariff rules and the total value of your order.
Import Taxes: Fees like VAT (Value-Added Tax) in the EU, GST (Goods and Services Tax) in Australia, or similar local taxes, which are typically calculated as a percentage of the order’s total.

We do not collect these fees at checkout, and they are usually due when your package arrives at customs or is delivered to your door. To avoid surprises, we recommend contacting your local customs office before placing an order to estimate potential fees based on your location and the type of products you’re purchasing. Please note that we cannot refund customs or duty fees if you refuse delivery due to these charges.

7. Missing or Delayed Orders

If your order doesn’t arrive within the 6–12 business day window, or if it’s marked as “delivered” but you haven’t received it, here’s how we can help:

a. Delayed Orders

If your order is taking longer than 12 business days to arrive (after processing), contact us at [email protected] with your order number and tracking number. We’ll investigate with our logistics partner to identify the cause of the delay—whether it’s stuck in customs, held at a local facility, or facing a carrier delay—and provide you with an updated delivery estimate within 12 business hours.

b. Missing Orders (Marked as Delivered)

If the tracking page shows your order as “delivered” but you haven’t received it, first check with household members, neighbors, or building management—carriers sometimes leave packages with trusted contacts or in secure drop-off spots (e.g., porches, mailrooms, or parcel lockers) to avoid theft.

If you still can’t locate the package, contact us within 3 days of the “delivered” status being updated. We’ll file a formal claim with the carrier to trace the package. If the carrier confirms the package is lost or undeliverable, we’ll either reship your order at no cost to you or issue a full refund (per our Refund Policy), whichever you prefer.

8. Packaging for Privacy & Protection

All orders are shipped in discreet, unmarked packaging to protect your privacy—especially for lingerie items. The outer box or envelope will not display our brand name, product type, or any identifying details (only the shipping label with your address and our return address). Inside, items are wrapped in soft tissue paper to prevent damage during transit, ensuring your dresses and lingerie arrive in the same pristine condition they left our warehouse.

9. How to Contact Us About Shipping

If you have questions about your order’s shipping status, need help understanding the tracking information, or have concerns about delivery, reach out to our customer service team:

Email: [email protected]
Response Time: We aim to reply to all shipping inquiries within 12–24 business hours, and we’ll include clear next steps to resolve any issues.

To help us assist you faster, please include your order number and a brief description of your question (e.g., “Tracking not updating” or “Order delayed beyond 12 days”) in the subject line of your email.

At Forloveandlemond, we believe shipping should be simple, affordable, and transparent—just like shopping with us. We’re committed to making sure your order reaches you safely and on time, so you can start enjoying your new pieces as soon as possible.

With care,

The Forloveandlemond Team