Terms of Purchase – Forloveandlemond

Welcome to Forloveandlemond, where we offer beautiful dresses and lingerie designed to celebrate femininity. These Terms of Purchase govern your use of our website and any purchases you make from us. By placing an order with Forloveandlemond, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement & Confirmation

a. How to Place an Order

To place an order, simply select the desired items (dresses, lingerie, etc.) from our website, add them to your cart, and proceed to checkout. During checkout, you will be required to provide accurate and complete information, including your full name, shipping address, email address, and payment details. It is your responsibility to ensure this information is correct—incorrect details may lead to delivery delays or order issues.

b. Order Confirmation

Once you submit your order and your payment is successfully processed, we will send a order confirmation email to the email address you provided. This email will include your order number, a list of purchased items, total cost (in USD), and shipping details. Please note that receipt of the order confirmation email does not mean your order is final—we reserve the right to cancel or modify orders in cases such as product unavailability, payment errors, or suspected fraud. If we need to cancel your order, we will notify you via email and issue a full refund within the timeframe outlined in Section 4.

2. Pricing & Payment

a. Currency & Pricing

All prices displayed on our website and all transactions are in United States Dollars (USD). We strive to ensure that all prices are accurate, but in the event of a pricing error (e.g., a typo or incorrect listing), we reserve the right to correct the price and notify you before processing your order. If you do not agree to the corrected price, you may cancel your order, and we will not charge you any fees.

b. Payment Methods

We accept the following secure payment methods: major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. By providing your payment details, you confirm that you are authorized to use the selected payment method and that the funds are available to cover the total cost of your order. All payments are processed through third-party payment processors (e.g., Stripe, PayPal) that adhere to industry security standards to protect your financial information. We do not store your full payment details on our servers.

3. Shipping & Delivery

a. Shipping Timelines

  • Order Processing Time: Most orders are processed and prepared for shipping within 1–3 business days (Monday–Friday, excluding weekends and holidays). This includes verifying payment, checking product availability, and inspecting items for quality.
  • Delivery Time: After your order is processed, delivery to any destination worldwide typically takes 6–12 business days. Please note that delivery times are estimates and may be affected by factors outside our control, such as customs clearance delays (for international shipments) or unexpected logistical issues. We will provide you with a tracking number via email once your order ships, allowing you to monitor its progress.

b. Shipping Costs

We offer free shipping on all orders worldwide, with no minimum order value required. There are no additional shipping fees or surcharges, regardless of your location or the size of your order.

4. Returns & Refunds

a. Return Eligibility & Process

You may return any unused, unworn, and undamaged items (with all original tags, packaging, and hygiene seals intact for lingerie) for a refund within 60 days of the delivery date. Lingerie items that have been worn, washed, or had their hygiene seals removed are final sale for hygiene reasons, unless they arrive damaged or defective.

To initiate a return:

  1. Email our customer service team at [email protected] with your order number, the list of items you wish to return, and a brief reason for the return.
  2. We will respond within 12–24 business hours with a pre-paid return label (for all locations) and detailed instructions for shipping the items back to us.
  3. Pack the items securely and ship them back using the provided label. We recommend keeping proof of shipment until your refund is processed.

b. Refund Processing

Once we receive and inspect your returned items (usually within 3–5 business days of delivery to our warehouse) and confirm they meet our return eligibility criteria, we will initiate a refund to your original payment method. Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider’s processing times. We will send you a refund confirmation email once the refund has been issued.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will cover all return costs and either send you a replacement item (if available) or issue a full refund, following the same 5–10 day refund timeline.

5. Order Cancellations & Modifications

You may request to cancel or modify your order (e.g., change the size of an item, update your shipping address) only if your order has not yet been processed and shipped. To cancel or modify an order, please contact us at [email protected] with your order number and the requested changes as soon as possible. Once your order has been processed and shipped, we cannot cancel or modify it—you will need to follow our return process outlined in Section 4 if you no longer want the items.

6. Product Availability & Backorders

We strive to keep our website inventory up-to-date, but occasionally, items may become out of stock after you place an order. If an item you ordered is unavailable, we will notify you via email within 1–2 business days. You may choose to either cancel the unavailable item (and receive a full refund for it) or wait for the item to be restocked (if a restock date is available). We will not charge you for any out-of-stock items, and we will not ship partial orders without your consent.

7. Intellectual Property

All content on our website, including product images, descriptions, logos, and brand names (collectively, “Intellectual Property”), is owned by Forloveandlemond or our licensors. You may not reproduce, distribute, modify, or use any of our Intellectual Property without our prior written permission.

8. Limitation of Liability

Forloveandlemond shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or your purchase of our products, including but not limited to damages related to delivery delays, product unavailability, or incorrect order details (unless caused by our gross negligence). Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected items.

9. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or website features. When we make changes, we will post the updated terms on our website and update the “Last Revised” date at the bottom of this page. Your continued use of our website or placement of orders after the changes take effect constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or disputes related to these Terms of Purchase or your order, please contact us at:

  • Email: [email protected]
  • We aim to respond to all inquiries within 12–24 business hours.

Thank you for choosing Forloveandlemond—we hope you love your new dresses and lingerie!

With care,

The Forloveandlemond Team